Detail takes great care to ensure our customers only ever receive quality jewelry.   We will replace any item found defective in material or workmanship when put to normal wear and cared for according to our instructions.   Detail jewelry contains genuine stones and uses hand workmanship.  As such, there may be minor imperfections, small variations between pieces due to workmanship, and normal, naturally occurring variations in stones.   This is part of the beauty and charm of the jewelry.  We cannot replace products damaged due to accidents, misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, or theft.

If you have a warranty claim:

If you are a consumer, and you believe you have a defective product, please contact the retailer where you made your purchase. 

If you are a retailer, and you believe you have received a defective product or one has been returned to you by your customer, please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or 617-817-409 in order to receive a Return Authorization. 

Once you have a Return Authorization, please mail your return to:

Detail
Attn: Returns 
43 Riverside Ave. #102
Medford, MA 02155 

We will inspect your return and mail back a replacement or issue a refund.